• Continuity of Wellcare’s long term care provision approaches 100% reliability, even at Christmas and New Year.
  • 24 hour in-house emergency response cover. Calls are taken personally by the Care Manager on duty (no call centres!).
  • Our Care Managers are experienced and highly successful in matching the right Carer with the right Client.
  • Your own designated Care Manager would be in regular contact with you and would be responsible for introducing Carers to you.
  • For those requiring long-term, continuous live-in care, we would aim to establish for you a stable rota of regularly returning carers who will not only provide the care you require in your own home, but will also become familiar and welcome faces to you over time.
  • Your designated Care Manager will initially discuss the Carer they believe would be the best match for you over the telephone. You would then receive an advice letter in advance of the booking featuring a photograph and brief profile of the Carer who will be coming to your home. Your Carer would also telephone you at least 3 days before they arrive to introduce themselves, discuss any concerns and to facilitate a smooth changeover with the outgoing carer.
  • We offer a free care information service. Contact us with your queries by email to
  • Backed by employment lawyers, insurance experts, statutory inspections and excellent staff, Wellcare is proud of our expertise and in-depth knowledge of a constantly changing care industry.